Shipping Policy

Order Processing

Orders are processed within 1–3 business days after the required down payment is received. Custom orders may require additional processing time. Customers will be notified if extra time is needed.

Payment Terms

A 100% down payment is required at the time of order confirmation (assembled or unassembled items).
All orders must be paid in full before pickup, delivery, or shipment.

Pickup Policy

Customers must pick up their orders on the scheduled date.
Orders left in our warehouse for more than 3 business days are subject to a $50/day storage fee.

If you expect a delay, please notify us 3–5 business days in advance to avoid storage fees.

Curbside Delivery

We offer curbside delivery within a 90-mile radius of our warehouse in Charlotte, NC, for an additional fee.

Curbside delivery includes:

• Delivery to the curb or end of driveway

• Lift-gate truck service (driver lowers items to the ground)

Curbside delivery does NOT include:

• Bringing items inside

• Unloading by the driver

• Assembly or setup

• Removal of packaging materials

Customers must have two people on-site to unload items.

Delivery Scheduling

• We call the night before delivery as a reminder.

• Additional reminders may be sent by text, phone call, and/or email.

• Last-minute cancellations or delivery date changes will result in a cancellation fee.

If you need to cancel or reschedule, please notify us 3–5 business days in advance.

Freight Shipping

Some items may ship via freight carrier. Shipping costs vary based on destination and order size. Tracking information will be provided once the shipment is released.

Service Interruptions

Delivery or shipping times may be affected by weather, carrier delays, or other unexpected events. We will notify customers of any delays as soon as possible.

Contact

If you have questions about your shipping, delivery, or pickup, please contact us — we’re always here to help.